Frequently asked questions
We are so excited to hear you want to place an order! Contacting us is as easy as sending an email to weareksjdesigns@gmail.com or reaching out on Facebook!
We offer a wide range of customizable products, including apparel, drinkware, tote bags, home décor, promotional items, and more—made using sublimation, heat transfer vinyl (HTV), and other design techniques. Find us on Facebook or send an email to weareksjdesigns@gmail.com to learn more!
Sublimation infuses ink into the material for a long-lasting, no-feel design (best on light-colored polyester). Vinyl involves cutting and pressing a design on top of the material, offering more versatility with different fabric types and colors.
Most custom orders are processed within 7-10 days, plus shipping time. Bulk or complex orders may take longer—we’ll communicate every step of the way.
Yes, we do! We love working with teams, events, and businesses. Contact us for custom quotes on bulk orders.
At this time personalization is limited to text, including names, dates, and phrases via the site. You are able to email us your design or logo!
We stand by our work. If there’s a mistake on our end or a quality issue, we’ll make it right. Please contact us within 10 days of receiving your order.
Due to the personalized nature of our products/services, all sales are final. Once an order is placed, we are unable to offer refunds, returns, or exchanges. We appreciate your understanding and thank you for choosing us to create something uniquely tailored to you.