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What types of products do you offer?We offer a wide range of customizable products, including apparel, drinkware, tote bags, home décor, promotional items, and more—made using sublimation, heat transfer vinyl (HTV), and other design techniques.
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What’s the difference between sublimation and vinyl?Sublimation infuses ink into the material for a long-lasting, no-feel design (best on light-colored polyester). Vinyl involves cutting and pressing a design on top of the material, offering more versatility with different fabric types and colors.
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How long does it take to receive my order?Most custom orders are processed within 7-10 days, plus shipping time. Bulk or complex orders may take longer—we’ll communicate every step of the way.
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Do you offer bulk or group discounts?Yes, we do! We love working with teams, events, and businesses. Contact us for custom quotes on bulk orders.
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Can I upload my own design or logo?At this time personalization is limited to text, including names, dates, and phrases via the site. You are able to email us your design or logo!
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What if I’m not happy with my order?We stand by our work. If there’s a mistake on our end or a quality issue, we’ll make it right. Please contact us within 10 days of receiving your order.
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Can I get a refund?Due to the personalized nature of our products/services, all sales are final. Once an order is placed, we are unable to offer refunds, returns, or exchanges. We appreciate your understanding and thank you for choosing us to create something uniquely tailored to you.
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Can I choose which non-profit my purchase supports?Yes! Our store is organized into categories, with each section dedicated to a specific non-profit partner. When you shop from a particular category, you're purchasing items that are directly tied to that organization—featuring themed designs or messages that align with their mission. A portion of the proceeds from those items goes straight to that non-profit, so you can support the causes you care about simply by choosing the designs that speak to you.
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How do you support non-profits?We partner with non-profit organizations to raise funds and awareness through custom merch. A portion of every eligible purchase goes directly to the cause.
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How can a non-profit partner with you?We love collaborating with missions that matter! Reach out through our [Partnership Inquiry Form] and we’ll get back to you to discuss product options, designs, and campaign timelines.
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Are donations tax-deductible?Purchases made on our site are not tax-deductible, but if you make a direct donation to a listed non-profit through their site, it may be—check with them for tax information.
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